What number do I call to dictate?

Call 608-831-3015 to speak your notes.

Can anyone else use my plan?

Only one person per subscription is allowed.

How can I access my Mobile Assistant account?

You can access your Account Online:

Use the Mobile Assistant Online Manager to:

  • Add or Edit Email List
  • Add or Edit registered Phone Number List
  • Resend the Welcome Email with your login and instructions

Is there a Mobile Assistant Quick Start Guide?

Do you have an iPhone or Android App?

Yes! Download TALK IT by Mobile Assistant from iTunes here:  Download TALK IT or for the Android, Download TALK IT from the Google Play Store

How does my transcription get delivered to me?

You can choose to receive your Mobile Assistant reports in the body of the email, as a Word attachment, or both. This can be changed by logging into the Online Manager.

Can I send a Mobile Assistant note to ONLY a specific email address(s)?

If you would like your note to be delivered to ONLY a specified email address(es), at the beginning of your note, say “Email to” and then say the email address(es) you want the note to be delivered to.

How much time do I have to dictate?

Mobile Assistant does not limit the time per call.  Your subscription includes 1,000 lines (approximately 100 minutes) of dictation time per month. There is a 12 cents per line charge above 1,000 lines of dictation per month

How soon will my notes be delivered to me?

You will receive your note back within 8 business hours from the time of submission.  Business hours are defined as 9am-4:30pm CST.

What forms of payment are accepted?

Visa, MasterCard, Discover or American Express credit cards.

Mobile Assistant Accepts Visa, MasterCard, and American Expressdiscover card

Am I limited to certain times when I can dictate?

Mobile Assistant is available 24/7.

How long is the voice available for playback?

Your voice dictations are available for 30 days on your Online Manager page www.my.MobileAssistant.us

When I try to utilize your service, I have to enter a facility ID and user ID. What can I do?

If you are calling from an unregistered telephone number, you will be prompted to enter your facility ID and AuthorID which is listed on your Online Manager page www.My.MobileAssistant.us.  To register a new phone number, enter that number on your Online Manager page.

What types of dictation is Mobile Assistant designed for?

Mobile Assistant is intended for notes, memoranda and to record common business data. The Service is not intended as a legal or medical transcription service unless the user has signed up for a legal or medical subscription. The dictation of short notes and memoranda is an appropriate use of Mobile Assistant. Dictating numerous multiple-page or highly complex documents is not. If we find that a subscriber is dictating a large number of documents that exceeds these boundaries, as interpreted by Mobile Assistant, we reserve the right to offer the change to a line rate dictation plan or to terminate such a subscriber’s account.

How do I know my information is kept secure by Mobile Assistant?

Mobile Assistant takes security and confidentiality very seriously.  We are a HIPAA compliant company, and carry Cyber-Risk Insurance. Our Written Information Security Program (WISP) is available here: Mobile Assistant WISP 2015

What Information Do You Collect?

If you choose to use Mobile Assistant, we will require you to provide contact and identity information, billing information, and other Personal Information as indicated on the Site. We do not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent. The information that we gather from you through the Site enables us to provide, maintain and improve the Site and the Services, personalize your experience, process your requests, which includes the following information:

Personal Information that you provide to Mobile Assistant or otherwise disclose or post in connection with the Site or the Services, including the following:

a. Your name, address, email address, and other basic contact information;

b. Your preferences, content, mobile device information, and credit card information;

c. Communications and other messages, including correspondence between Mobile Assistant and you.

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One Month Free Trial Offer is valid for 40 minutes of dictation time or 30 Days, whichever occurs first.