FAQs

How does Mobile Assistant work?

What is included in my Mobile Assistant subscription?
How does Mobile Assistant integrate with the most popular CRMs?
Check out our Mobile Assistant Training Series: CRM Integrations with Mobile Assistant
How does Mobile Assistant integrate with Redtail CRM?
Check out our Mobile Assistant Training Series: Redtail Integration Highlights
How are my notes delivered to me?
You can choose to receive your Mobile Assistant reports in the body of the email, as a Word attachment, or both. Your notes will also be available to view in the Notes section of Talk It Mobile and Talk It Online. This can be changed by logging into Talk It Online.
Can I have my Notes delivered automatically to multiple email contacts?
Yes! You can have up to 10 email addresses in your Note delivery list to automatically receive a copy of every Note you dictate. Log into Talk It Online to manage your Note delivery list.
Check out our Mobile Assistant Training Series: Email Delivery Setup
Do you have any Customer Case Studies that describe the impact Mobile Assistant has on a firm?
Mobile Assistant Success Stories
How do I download the TalkIt+ mobile app?

How many dictators are allowed on my account?
One dictator per Mobile Assistant subscription is allowed. Please contact our Client Services Team at support@mobileassistant.us to add additional subscriptions for your team!
Is there a limit to the amount of time I can dictate per recording?

Mobile Assistant does not limit your dictation time per call. Monthly subscriptions include 1,000 lines (approximately 100 minutes) of dictation time per month. There is a 19 cents per line charge above 1,000 lines of dictation per month. Annual subscriptions include 3,000 lines (approximately 100 minutes) of dictation time per quarter. There is a 19 cents per line charge above 3,000 lines of dictation per quarter.

What forms of payment are accepted?

Mobile Assistant Accepts Visa, MasterCard, and American Expressdiscover card

What types of dictation can Mobile Assistant be used for?
Mobile Assistant is intended for an individual to speak notes, memoranda and to record common business data. Multi-speaker dictation is not allowed. Our service is not intended as a legal or medical transcription service unless the user has signed up for a legal or medical subscription. The dictation of short notes and memoranda is an appropriate use of Mobile Assistant. Dictating numerous multiple-page or highly complex documents is not. If we find that a subscriber is dictating a large number of documents that exceeds these boundaries, or has more than one speaker dictating, as interpreted by Mobile Assistant, we reserve the right to offer the change to a line rate dictation plan or to terminate such a subscriber’s account.
What information does Mobile Assistant collect?
If you choose to use Mobile Assistant, we will require you to provide contact and identity information, billing information, and other Personal Information as indicated on the Site. We do not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent. The information that we gather from you through the Site enables us to provide, maintain and improve the Site and the Services, personalize your experience, process your requests, which includes the following information:

Personal Information that you provide to Mobile Assistant or otherwise disclose or post in connection with the Site or the Services, including the following:

a. Your name, address, email address, and other basic contact information;

b. Your preferences, content, mobile device information, and credit card information;

c. Communications and other messages, including correspondence between Mobile Assistant and you.

When I submit an Assistant dictation, will the questions in that template be a part of my transcribed note?

If you would like the Assistant template questions to be included in the final transcript, please dictate the question and then your response to that question.  Both your question and response will be included in the final transcript.

How do I get to the next question in the Assistant recording session?
Actively scroll through the carousel of questions, until the question of your choice comes into focus. You’ll be able to freely scroll through these questions at any time during recording.
During an Assistant recording session, do I need to read the questions before I answer them?

If you would like the Assistant template questions to be included in the final transcript, please dictate the question and then your response to that question.  Both your question and response will be included in the final transcript.

Why does my note from an Assistant template not come back formatted as I expected, because I see some text showing up in question fields that I didn't intend?

With professional, human, transcriptionists creating your notes, any kind of verbal cues you can give the better, helping them place your thoughts into the right question fields.

How do I know I am being actively recorded?
Recording is taking place if you see “Recording” in red at the bottom of your Assistant recording session, followed by the active timer in red also.
Why do I not see a playback option in the Assistant like I do in a normal Recording session?
Currently, there is no playback functionality in the Assistant recording session. If your Assistant session is interrupted (you close out the app) and an “unsubmitted” note is created in the Notes tab, a playback recording will be there to help you remember where you left off. If a playback feature would be helpful in the Assistant, please let us know at feedback@mobileassistant.us
When my Assistant recording session creates an unsubmitted note, why does it go to the normal Record session when I append the note?
Currently, appending unsubmitted Assistant notes will take place in the normal recording screen, not back in an Assistant recording session. Even though your amendment took place in the normal Record session, your Assistant questions will still be present in the final transcribed note. To recall where you’ve left off, you’ll see the audio playback bar at the bottom of the unsubmitted note to help your recall where you’ve left off. When you begin the appending session, the timer will start at 00:00:00, starting a new addition of audio.
How do I create a new custom Assistant template?

At the bottom of the Assistant section, click “Create Template” to add a custom template of your own. You may need to scroll down to find this button if there are multiple templates attached to your account.

How do I change an Assistant template that I’ve already created?

To edit an existing Assistant Template, click the ellipsis (…) in the top right of an Assistant Template tile. You will first be prompted to change the title or the color of the template, followed by the questions attached to the template.

How do I delete an Assistant template I do not want anymore?

Click the ellipsis (…) in the top right of an Assistant template tile to access the editing screen. Then, click the “trash can” icon on the top right to delete the template.

Why can't I add more text to my Assistant template question?

There is a current 100 character limit per question today. The question will not accept any more text when you’ve reached the limit.

How do I delete a question I do not want anymore?
Simply clear the text in the question you no longer want, and it will not appear in your Assistant Template. The field will remain there in case you want to add a different question to it, and will disappear when you press “return” on your keyboard, or “add question” / “Save & Close” on the bottom of your screen.
Am I allowed to use special characters in my Assistant template questions, like an emoji?
We do not fully support the use of emojis in Assistant template questions at this time.
If I’ve left the dictation session and will return to continue later, is there any easy way to recall where I’ve left off when I return?
If you pause your recording, you will see an audio playback bar appear at the bottom of the session to help you recall where you’ve left off. When you’re ready to continue, press the “mic” to start recording again. Please note, that selecting the “x” at the top left of the session will actually prompt you to delete the session. If while you’re away from the recording session, and if for any reason the app closes while you’re away, we will save your audio we received up to the time of the app closing and will create an “unsubmitted” note in the note section to allow you to append to the original audio.
Why can I not pause my recording session?
This is a known issue with Android phones running on some of the old operating system version. Please go into your device settings to see if an update is available for later versions of the operating system. If this is not your situation, please contact us at support@mobileassistant.us
What happens if I close the TalkIt+ app while I see the audio is still uploading?

If you close TalkIt+ while the audio progress bar at the top of the screen (seen after submission) is still in progress, we will create an “unsubmitted” note for you in the notes section for you to retry the submission process.

What happens when I receive a call during a dictation session? What happens to my dictation?
If you pick up a call during a dictation session, or engage any other functionality that uses the mic of your device, your session will be automatically paused for you. When you return to Talk It, be sure to press “Record” on the bottom right to continue dictating where you left off.
What do I do if I need to drop a recording session I'm in, and come back to it later?
If you click “x” in the top left of the session, this will prompt you to actually delete the note. If you would like to stall the session for a time and come back later, you can either pause the recording, keep the app open, and resume later, OR you can close the app while the recording is taking place, and this will create an unsubmitted note in your notes section to append audio to later.
If I need to go to a different app on my phone while recording, perhaps to refer to something that will help my dictation, what happens to my session?
You can background the app to browse your device, or even open and interact with other apps, Talk It will continue to record, unless you use the mic of your device in a different app, at which point Talk It will pause your session for you until you’re ready to resume using the mic for Talk It.
If I’ve created an unsubmitted note, and I would like to append audio to it, would I be able to do this from a different type of device?
If you started a dictation on an Android device, for example, and your app created an unsubmitted note, you can actually append audio to the original from an iOS or tablet device. You also could of course append audio to an unsubmitted note from a different device of the same type (i.e. start on an iOS and finish on a different iOS device).
It has been awhile since I've submitted my dictation. When will my note be transcribed?
The typical turn around time of transcription is two to three business days. If you have a specific inquiry about a pending note, in the Notes section, select the “pending” note you have in mind, and tap “Need help? Send us an email…” to directly contact support about that specific note.
When I submit a note and navigate to the Notes tab, why is it that sometimes the Pending Note doesn't show up right away?
The Notes tab occasionally refreshes, so it is there, but just not visible yet. For more immediate feedback, pull the notes screen down to refresh the page, and the note you’re looking for should quickly pop up. If it does not, please contact us at support@mobileassistant.us
How do I add detail to note to help with searching for it later?
There are three ways to add detail to a note to allow for easier searching later:

1. At the beginning of your dictation, say “subject is…” and we will use this as the title of your note, as well as the subject line of the email we will deliver the completed note in
2. At the beginning of your dictation, speak and spell the name of the contact, and we will use this as the title of your note. If you speak both the subject and the contact name, we will use the subject in the title of the note, and place the contact name in the body of your note. If neither are done, the title will default to “Note.”
3. Add a “tag” to a completed note by going into the completed note of your choice and select “add tag” at the top of the expanded note.

I see there is an audio playback on my new completed notes now. Why can't I see the playback attached to some of my older notes though?
Notes submitted after our most recent app update will have the original dictation audio file attached to the note, while notes submitted before the update will not have audio files attached for playback. Historical audio files will be available and attached to older notes on the mobile app soon, as far back as November 1st, 2018. In the meantime, if you’d like to hear the dictation of past completed notes, you can access them by logging into your online account and viewing a note from the Notes List.
I see something called an “unsubmitted note” in my Notes section. What is this?
An unsubmitted note will appear in your notes tab, accompanied by a red badge for awareness, for one of two reasons:

1. The prior dictation failed to upload, or
2. The Talk It app was closed out during a dictation session.

To resolve unsubmitted notes:
1. For failed uploads – select the unsubmitted note and press “submit recording” to try again (there may have been a network issue the first time).
2. For interrupted sessions – select the unsubmitted note, submit if you’re satisfied with where it was left, or press “append recording” to pick up where you left off in your session.

Tip: if there are multiple unresolved unsubmitted notes, you’ll need to listen to the playback to figure out which one needs what action.

Tip: this will be true of the Assistant recording session too

On my iOS device, my note isn’t showing up as pending in my Notes section. Where is it?

Specifically on iOS, if you submitted an audio, and immediately backgrounded the app while looking elsewhere on your phone, the audio will not upload until you foreground app.

Is there a way to see how many lines I’ve used from my subscription?
Tap the “Account” tab in the Talk It tray, and you will see a progress bar of line usage at the top of the scree, for the relevant billing cycle you’re in.
Where is the ability to change my email preferences in the TalkIt+ app? I can’t seem to find a few account management options.

Currently, the only account management you can take on from Talk It Mobile is to change your password. For all other account management options, please access your account through the web at my.mobileassistant.us, or by selecting “Manage Account” from the Account tab of the Talk It app.

Why do my credentials for TalkIt+ Mobile not work in the Online Manager?

For a short season, your password for TalkIt+ will not be in sync with your password for the Online Manager. This means that if you change your password for one, it will not update the other. To recall your password for the online manager, go to my.mobileassistant.us and select “recover login information” to receive your original welcome email with your credentials.

Meet your new Assistant

How do I access the built-in Assistant template guide?
Dictation has evolved!

Structured, formatted, accurate note taking, is now made easy with our built-in Assistant template guide.

From the record screen, navigate to the Assistant on the bottom taskbar. Select one of our default templates, or Create New to customize your own. Then follow the script, making sure to say the question, then answer it. When you’re finished, submit the note, and the professionals at Mobile Assistant will type your note and deliver it in the templated format.

How do I create a new custom Assistant template?
At the bottom of the Assistant section, click “Create Template” to add a custom template of your own. You may need to scroll down to find this button if there are multiple templates attached to your account.
When I submit an Assistant dictation, will the questions in that template be a part of my transcribed note?

If you would like the Assistant template questions to be included in the final transcript, please dictate the question and then your response to that question.  Both your question and response will be included in the final transcript. 

How do I get to the next question in the Assistant recording session?
Actively scroll through the carousel of questions, until the question of your choice comes into focus. You’ll be able to freely scroll through these questions at any time during recording.
During an Assistant recording session, do I need to read the questions before I answer them?

If you would like the Assistant template questions to be included in the final transcript, please dictate the question and then your response to that question.  Both your question and response will be included in the final transcript. 

Why does my note from an Assistant template not come back formatted as I expected, because I see some text showing up in question fields that I didn't intend?

With professional, human, transcriptionists creating your notes, any kind of verbal cues you can give the better, helping them place your thoughts into the right question fields.

How do I change an Assistant template that I’ve already created?

To edit an existing Assistant Template, click the ellipsis (…) in the top right of an Assistant template tile. You will first be prompted to change the title or the color of the template, followed by the questions attached to the template.

How do I delete an Assistant template I do not want anymore?

Click the ellipsis (…) in the top right of an Assistant template tile to access the editing screen. Then, click the “trash can” icon on the top right to delete the template.

Why can't I add more text to my Assistant template question?

There is a current 100 character limit per question today. The question will not accept any more text when you’ve reached the limit.

How do I delete a question I do not want anymore?
Simply clear the text in the question you no longer want, and it will not appear in your Assistant Template. The field will remain there in case you want to add a different question to it, and will disappear when you press “return” on your keyboard, or “add question” / “Save & Close” on the bottom of your screen.

Security

How do I know my information is kept secure by Mobile Assistant?

Protecting your data is a critical part of the Mobile Assistant service to our customers. Here are just a few of the security measures we have in place so you can rest easy that your business is protected…

The Dictation Capture Process

  • Our TalkIt+ Mobile application includes identity verification

Storage & Delivery of your Notes

  • Customer data is encrypted at rest and in transmission
  • TalkIt+ Online access through best-practice SSL security protocols
  • TLS encrypted secure email delivery of your notes
  • CRM delivery through secure API integrations

Customizable Security

  • Mobile Assistant has additional ways we can customize your account to meet your compliance needs. From delivery of your notes only through TalkIt+ Online, to note storage settings, we will work with you to meet your security requirements.

Superior Customer Service

  • Our Compliance Team is available to answer any security questions
  • Need more information?  Email us at compliance@mobileassistant.us or call 888-373-1916 and we’ll be happy to help!

Learn more about how Mobile Assistant protects your data here.

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