Mobile Assistant Privacy Notice

Last Updated: February 15, 2019

This Privacy Policy is effective upon acceptance for new users, and from March 1, 2019 for existing users.

Introduction

Mobile Assistant, Inc. (Mobile Assistant) has created this Privacy Policy in order to demonstrate our commitment to the privacy and confidentiality of our clients. We take the protection of your privacy and the confidentiality of the information you share seriously.

This Privacy Policy applies to all the products, services, websites and apps offered by Mobile Assistant. We refer to those products, services, websites and apps collectively as the “services” in this policy.

By using Mobile Assistant services, you are accepting all the terms and conditions outlined in this policy. Mobile Assistant reserves the right to change this policy at any time.

The main purpose for this update:

  • Better transparency on how data is collected and processed.
  • Increased clarity on the type of information collected.

Information We Collect

Mobile Assistant may request or collect personal information from clients in a variety of ways through online forms for ordering services, and other instances where clients are invited to volunteer such information. The information we collect is personal information that identifies you, which may include information such as your name, e-mail(s), telephone number(s), credit card and billing information.

User information

You must have an active Mobile Assistant account before you can use Mobile Assistant services.  When you register for an account, we collect your first and last name, e-mail(s) and phone number(s).

If you make a payment to Mobile Assistant, we require you to provide your credit card and billing details.

Profile Information

We keep the data that you provide until you delete it from your account. You can request at any time for Mobile Assistant to close/delete it for you. We offer users the ability to edit/modify/delete all the data that is there in our system. You can ask us to stop using any or all personal data. Additionally, you may request a copy of all your personal data that you have provided us to build your profile.

Cookies
Mobile Assistant may also collect information about how clients access our services through the use of cookies. “Cookies” are small files placed on your device that assist us in providing our services. We use cookies to allow you to enter your password less frequently during a session, and we use data collection devices (such as Amplitude and Google Analytics), including cookies, to help analyze our web page flow, measure mobile app performance, promote trust and safety, to offer certain features that are only available through the use of cookies, and to allow us to provide information that is targeted to your account.

Standing alone, cookies do not identify you personally. They merely recognize your browser. Unless you choose to identify yourself to Mobile Assistant, by responding to a promotional offer, opening an account, or registering for a 30-day trial, you remain anonymous to Mobile Assistant. In order to begin using Mobile Assistant services and create a trial account you will be required to provide Mobile Assistant with your name, address, phone number, and email address.

Cookies come in two types: Session and Persistent.

Session Cookies

Session cookies are temporary cookies that exist only during an online session and are not stored on your computer or mobile device. They are used as part of the login, authentication and session management. Mobile Assistant uses Session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows Mobile Assistant to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you have logged in and are required in order to use the Mobile Assistant mobile application. Certain session cookies are also used to understand, for example, if a user interacting with our company website is a new visitor or a visitor returning as part of the same browsing session. These session cookies are erased when you close your browser, or after extended inactivity.

Persistent Cookies

Persistent cookies are those placed on your computer or mobile device for a pre-determined length of time when you visit our site. Persistent cookies may be used by Mobile Assistant to store bits of information on your computer, for example, whether you want your password remembered or not. Mobile Assistant may also use persistent cookies for online advertising purposes as described below. Cookies used on the Mobile Assistant Website do not contain personally identifiable information (PII).

We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies. They are used, for reasons including, for example, to store user preferences, understand through Analytics tools what areas of our websites and mobile applications are most popular and how customers and visitors engage with them as well as storing user preference data such as filters for various functions within the software.

Users can control the use of cookies at the individual browser level. Users who disable their browser’s ability to accept cookies will be able to browse our website but will not be able to use our service successfully.

How we use your information

Your personal information is entered into our system (by you) when you register. This information is only used as contact information regarding Mobile Assistant account. No one outside the authorized staff of our company can see or have access to your personal information, such as your name, address, phone number, and credit card number. Your personal information is never shared with a third party, and it is against our privacy policy to do so.

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (it helps us to better understand and respond to your individual needs).
  • To improve customer service (it helps us to more effectively respond to your requests and support needs).
  • To process transactions with associated account.
  • The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do you use my audio materials?

Your audio materials are used for transcription purposes only. The audios are used solely by the transcriptionists who transcribe the audio, which they are stored securely on our server. All employees are required to sign a legally binding Confidentiality/Non-Disclosure Agreement with us upon hire. You can be guaranteed that all audio materials will not be shared with any third party. It is against our privacy policy to do so.

How can I be certain that my audio materials are secure on your server?

Our server is SSL-encrypted. You will note when you receive your automated emails concerning completion of your files that the transcripts are encrypted utilizing Transport Layer Security (TLS) Encryption Protocol to all clients who have this protocol available. This is automatically done by our server for your protection. Should you find the need to ensure that privacy above and beyond this policy, please contact support@mobileassistant.us or call the number at the bottom of this page.

How do we protect your information?

We implement a variety of security measures to safeguard your personal information when you place an order. Our server is SSL-encrypted. SSL means “Secure Socket Layer.”

All supplied sensitive/credit information is also transmitted via SSL technology and then encrypted into our Payment gateway database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.

Disclosure of Your Information

Mobile Assistant will never sell, license or rent personally identifiable data to a third party without the Subscriber’s permission. Mobile Assistant policy expressly forbids employees, associates, contractors or any other person who comes into contact with personal Subscriber information or data from disclosing it to any other person except as provided in the Necessary Disclosure section, described below.

Mobile Assistant may use the PII collected to contact clients regarding products and services offered by Mobile Assistant. We may also use this information for research purposes regarding the effectiveness of our services and marketing, advertising and sales efforts. Mobile Assistant will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.

Mobile Assistant may also disclose aggregate, anonymous data based on information collected from Clients to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential. In the case Mobile Assistant is sold, the information collected from clients may be transferred to the new owners.

Mobile Assistant may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by Mobile Assistant from its clients. In all such cases, such third party service providers will be required to treat all such data with the same degree of care as Mobile Assistant and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

In the course of using the service, information dictated by a Subscriber and, where applicable, a Subscriber’s contact, including their respective email data, must be disclosed in order to provide the service. However, for all other purposes, this information will be treated as confidential and protected under our Privacy Policy.

Mobile Assistant will only disclose personally identifiable data to third parties when: (a) you give us permission to do so; (b) we are required to do so by law, government regulation, or court order; (c) your employer or affiliated organization, as part of a contractual obligation or to assist with industry compliance, requires us to do so; and/or (d) you utilize a feature of the service which requires the disclosure of certain personally identifiable data, such as sending emails on your behalf.

Data Controller and Data Processor

Mobile Assistant does not own, control or direct the use of any of the PII stored or processed by a Subscriber via our services. Only the Subscriber is entitled to access, retrieve and direct the use of such PII. We are largely unaware of what PII is actually being stored or made available by a Subscriber and do not directly access such PII except as authorized by the Subscriber, or as necessary to provide services to the Subscriber. Because we do not collect or determine the use of any PII and because we do not determine the purposes for which such data is collected, the means of collecting such data, or the uses of such data, Mobile Assistant is not acting in the capacity of data controller in terms of the European Union’s General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter “GDPR”) and does not have the associated responsibilities under the GDPR. Mobile Assistant should be considered only as a processor on behalf of its Subscribers as to any PII that is subject to the requirements of the GDPR. Except as provided in this Privacy Policy, Mobile Assistant does not independently cause PII stored in connection with the services to be transferred or otherwise made available to third parties. Such actions are performed or authorized only by the applicable Subscriber.

The Subscriber is the data controller under GDPR, meaning that such party controls the manner in which PII is collected and used as well as the determination of the purposes and means of the processing of such data.

Maintenance of Information
The information provided to Mobile Assistant is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by Mobile Assistant. Mobile Assistant employs industry standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration to data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for Subscription to Mobile Assistant is not stored by Mobile Assistant, and is processed using a third party payment management service, Authorize.net, which has a Privacy policy that can be viewed here: https://www.authorize.net/about-us/privacy/.

Can I view and edit my personal information?

Yes. You can log into your account, view any files, and edit your personal information at any time. Your Mobile Assistant account belongs to YOU, and you have every right to edit your personal information. You may also change your email(s) or password at any time.

Responsibility for Your Login Information
You are responsible for the security of your login information. Make sure you keep it in a safe place and do not share it with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet cafe, but even when using your private computer.

Opt-Out / Corrections

Should you ever receive anything other than an automated email regarding your transcripts or an email from management concerning any questions we may have about your account, please contact support@mobileassistant.us and ask to be removed from our mailing list. Should you receive any type of solicitation or non-work-related emails after asking us to remove you from our mailing list, again, please contact us at support@mobileassistant.us. We will take immediate action.

Upon your request, we will correct or update your personal information and/or stop sending emails to your email address. You can make these requests by

calling us at 888-373-1916

contacting us at PO Box 187, Waunakee, WI 53597

emailing us at support@mobileassistant.us

Our Commitment to Children’s Privacy

Protecting the privacy of young children is especially important. For that reason, Mobile Assistant does not knowingly collect or maintain Personal Information or non-Personal Information from persons under 18 years of age, and no part of our website is directed to persons under 18. If you are under 18 years of age, then please do not use or access our services at any time or in any manner. If Mobile Assistant learns that Personal Information of persons under 18 years of age has been collected on the website without verified parental consent, then Mobile Assistant will take the appropriate steps to delete this information.

Contact Information
In the event a Subscriber has questions regarding this Privacy Policy, the practices of Mobile Assistant, or their use of the Mobile Assistant service or websites, they may contact us at support@mobileassistant.us or at the physical address below:

Mobile Assistant, Inc.

Attn: Privacy Policy
P.O. Box 187, Waunakee, WI 53597

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