A Message From The President of Mobile Assistant: Response to Allegations made by a Copytalk Employee

A new Mobile Assistant client that wanted to “Quit” Copytalk was sent the following email by a Copytalk Employee… (Notice the grammar and spelling mistakes):

I will not be long that one of your transcriptions will have a breach from the home based transcriptionists that mobile assist uses. If you want your client’s sensitive information transcribed with the pizza and the beer , rather than a Hippa Compliant setting, I understand. With some advisors do not care. If you go over the number of lines they give you, you will come running back because of the cost they will charge. We are the only flat fee transcription service available. The majority of my clients come from mobile assist. Time will tell.”

The President of Mobile Assistant has Posted a Video Response in regard to these “allegations”

GET THE FACTS

We have transcribed over 10 Million notes since 1998”¦ not one breach of confidentiality

We have the most professional, accurate and secure transcription staff in the world

We are a Fully HIPAA (spelled correctly) compliant company since 1998

Our transcriptionists may enjoy an adult beverage, but we can assure you they are not drinking on the job

Sign Up for a FREE 30 Day Trial today!

Take the challenge and sign up for a free trial with Mobile Assistant today… we’re confident that you will be amazed by the accuracy our Professional Transcriptionists provide!

After your 30 days are up… simply call us at 888-373-1916 and mention Coupon Code  CTUSER to receive the discounted monthly rate of $54.37/month (A 25% Savings)!


One Month Free Trial Offer is valid for 40 minutes of dictation time or 30 Days, whichever occurs first.

SIGN UP FOR YOUR FREE 30 DAY TRIAL

WHAT OUR CLIENTS HAVE TO SAY

“Thanks for the email/video. I was a Copy Talk customer before changing to Mobile Assistant. The quality of Mobile Assistant’s dictation is FAR superior to Copy Talk’s. I have never become aware of any breach of security of information I dictate via Mobile Assistant. I fully endorse Mobile Assistant.

Many businesses, small and large alike, allow employees to work offsite. This is so common that I cannot imagine Copy Talk making an issue over this.

By the way, I hope you enjoyed your beer and pizza. I may have beer and pizza tonight while dictating to Mobile Assistant.

Thanks for the quality service you and your company provide.”
-Jeff Schanna, President Schanna Financial

Video Transcription:

Hello!  My name is Corey Westphal and I am the President of Mobile Assistant, Inc.  I’m going to talk to everyone today about some allegations that were made by a competitor of ours regarding our service.  The easiest way to address these allegations in my mind is to read the email that was sent to a new client of ours who had recently called Copytalk to cancel their service after they had used our service and decided to switch to Mobile Assistant.  You’ll have to excuse the improper use of the English language and some of the typos because I’m going to read this verbatim.

“I will not be long that one of your transcriptions will have a breach from the home based transcriptionists that mobile assist uses. If you want your client’s sensitive information transcribed with the pizza and the beer , rather than a Hippa Compliant setting, I understand. With some advisors do not care. If you go over the number of lines they give you, you will come running back because of the cost they will charge. We are the only flat fee transcription service available. The majority of my clients come from mobile assist. Time will tell.”

I’d like to start by addressing the first part of this email, meaning the breach from the home-based transcriptionists, I assume they mean a breach of the confidentiality in some way I assume of Mobile Assistant and our staff.  I will address that by stating that Mobile Assistant comes from my medical transcription company that I started with my father in 1998.  We have transcribed over 10 million notes of dictation for over 10,000 users over these years with zero instances of confidentiality breach or disclosure of information.  Along with that, I will state that there are over 50,000 at-home transcriptionists currently operating in a secure HIPAA compliant environment.

Now, I will address the last part of that email first as well, which is the number of lines and the cost that we will charge.  Mobile Assistant does come with a subscription that is 1000 lines of dictation a month, which is about 100 minutes of dictation time.  Now, the average user at Mobile Assistant uses our service for 300 lines of dictation or less a month.  For those users of ours that do go over by more than three times what the average is, we do ask that a $0.12 per line charge is billed to the client.  We have asked many of our clients how this structure has worked for them and they’ve been very happy with it because if they are going to go over that many lines, they’re happy to pay the $0.12 per line that we charge because they’ve told us that they are not having to clean up the dictation when they get it back like they used to with Copytalk.

Now, the last part regarding the pizza and the beer that apparently our transcriptionists are enjoying during their work hours, I will state that some transcriptionists may enjoy a beer from time to time, but I will ensure all of clients that it is indeed after hours.  Looking at my watch, it’s almost 6 o’clock my time, so I am going to crack open a beer and enjoy it and possibly enjoy some pizza.  Keep in mind that Mobile Assistant is the most Professional Transcription Service in the industry and cheers to everyone out there.

Twitter Feed

Find out what's happening right now with Mobile Assistant.


Copyright 2014 Mobile Assistant
One Month Free Trial Offer is valid for 40 minutes of dictation time or 30 Days, whichever occurs first.